Sistema Regional de Información
en línea para Revistas Científicas de América Latina,
el Caribe, España y Portugal

The present study raises the importance of the design of pedagogical models that, particularizing the real contexts of educational institutions, propose effective strategies of action for the fulfillment of the goals set in the development of institutional quality. The proposal is based on the experience of authors in different Ecuadorian institutions at the middle and upper levels, who have pioneered the design or adaptation of educational models to their respective realities, showing clear signs of improvement in the quality of education. The project from which this article is derived is in the process of implementation, taking as a pilot institution the Torremar Bilingual Educational Unit and is conceived as a process of innovation that is framed in the recognition of a problem that affects the educational community: the lack of a clear methodological proposal that, based on the particular context, would further improve the academic development of its students. The implementation is based mainly on the Teaching for Understanding model, adapting the fundamental principles that Gardner and Perkins gave to their proposal, without ruling out the subsequent integration of other models. According to its pedagogical research modality, it corresponds to an action research project, which seeks to establish and clarify the characteristics of the problem posed through qualitative techniques, such as in-depth and quantitative interviews, as surveys of teachers in order to assess their perceptions of the methodological proposal and establish continuous improvement processes. The final product of the project will allow the establishment in the long term of a pedagogical model specific to the institution that prioritizes the best teaching techniques and methods, in line with the student reality, and to strengthen teaching practice in accordance with the didactic use of new technologies.

This research aims to analyze the financial stability of the companies that make up the commercial sector in the province of Manabí, through the application of the Altman Z-Score Model, which allows us to know the liquidity situation and the possible risk of bankruptcy of these companies. For this purpose, the financial statements obtained from the database of the Superintendence of Companies are analyzed, in a historical period that goes from 2010 to 2015, delimiting the population to companies registered in the city of Manta and Portoviejo, and by groups G46 wholesale trade and G47 retail trade. The results show that the commercial sector has had a gradual decrease, being 2013 the year with the highest financial insolvency, according to the analysis per canton, Portoviejo keeps more companies in a safe area than Manta, despite this Manta concentrates the highest number of companies. As part of the study by sector, the G46 group has more companies in the healthy zone, demonstrating that the wholesale trade presents better financial solvency indexes, compared to the G47 group.

The present research was based on the analysis of the significant contribution that micro businesses supply to the economy in the northern area of ​​the state of Manabí, considering the cities of Bolívar, Chone, El Carmen, Flavio Alfaro, Tosagua, Jama, Pedernales, San Vicente and Sucre. The work consist in a comparative analysis of the variables: income, number of entities and number of employees per company; and a comparison between micro and large companies, applying theoretical methods of analysis of the information found in different scientific articles posted in highly ranked journals of science. The paper also presents the preparation of tables with quantitative information taken from reports of government control entities that demand information to be public for accountability purposes, with the main result that micro-enterprises contribute significantly to the economic dynamism through the job offer for different types of employees, due to the various activities carried out by micro-enterprises. In conclusion, micro businesses contribute significantly to the economic dynamism of the northern area of the state of Manabí because they outnumber large businesses and exceed the diversity of activities they carry out and, above all, because the number of employees they have, provide the opportunity to many different people, with different competences, skills and abilities to develop products and offer services with the main purpose of contributing to consumer satisfaction.

The present investigation focused its study on the hospital quality and satisfaction of the users of a public health institute located in Chone, province of Manabí-Ecuador, which obtained accreditation the “Gold” accreditation in 2018 granted by the institution "Canadian Commission on Hospital Accreditation". The objective was established to analyze the way in which the accreditation process has affected the attention to the user of the hospital service. Within the methodology the use of a user satisfaction survey stands out, as well as the analysis of the matrix of Questions, Complaints, Suggestions and Congratulations (PQSF) that allows constant monitoring of user dissatisfaction and the resolution of said events. Among the results, it’s found that hospital quality indicators improved with the accreditation process, in addition to the fact that the level of satisfaction of users is high in relation to the services they receive, with supply and pharmacy being the most common problems for users. The conclusion generated indicates that the accreditation process allows for a good level of user satisfaction, improving hospital quality; Furthermore, the managerial area and administrative activities have a strong relevance in hospital accreditation processes.

Ecuador is the country with the largest number of entrepreneurship companies in Latin America, the city of Ambato being one of its greatest exponents through the creation of products and services that represent recreation, tradition and culture. Advertising in digital media has become an essential activity of these businesses to spread and communicate messages and informative and promotional content. The research objective is to define the level and/or degree of impact of commercial digital media advertising of commercial companies. The methodological approach is based on the following guidelines: quantitative approach, descriptive research, survey technique and the population, are the consumers of products and / or services of ambateños entrepreneurship companies. The level of impact of advertising in digital media for this type of business is high and beneficial, due to the great benefits and benefits that these media provide, although it must improve on the truthfulness of information.

Competition from globalized markets generates among organizations the need for searching tools and strategies to achieve customer acquisition and loyalty. This is especially true in competitive industries such as real-estate companies, where to remain at the forefront, they must implement alternatives and actions to satisfy and improve customer service quality. This study aims to analyze the relationship between customer service quality and real-estate sales through a systematic and detailed review of the existing literature within the last 5 years. For this purpose, it was implemented a qualitative-exploratory study approach using a descriptive scope and based on the PRISMA method. PRISMA allows, through precise steps, the planning, preparation, and publication of the available literature. As the main results of the systematization, 1.099 studies were initially identified, selecting 11 academic papers that met the inclusion/exclusion and quality parameters established in PRISMA. This study concludes that the literature that relates these two concepts is scarce and has not been studied in depth, hence future research is necessary.

In the last decade, the Ecuadorian financial system has registered an exponential increase in the use of disruptive tools, which allows us to consider whether electronic money could be used as an edge in the deepening of a social and solidarity economic system, in which it prevails the human being over capital, with an avant-garde approach to inclusion and equity, which allows increasing access to financial services, in order to close social gaps, through financial inclusion, thus taking advantage of the financial revolution, which entails to the generation of an economic and safe alternative for financial users, in which Fintech and Blockchain conglomerates are implicit, which emerges as the future for transactions with a wider technological base, not only national but international , for the benefit of the people who need it most, thus improving their quality of life, which will contribute to guarantee the good living of the entire population.

The province of Tungurahua is the leading producer and marketer of national footwear, with 65.0% of the production of national footwear. The Psycho Consult Approach is an evaluation methodology for 4 negotiation skills, which are: 1) technical skills, 2) personality skills, 3) team skills, and 4) managerial and administrative skills. The study proposes an investigator the degree of mastery of the negotiation skills of the footwear sector of Tungurahua. The methodology approach addresses the following particularities; exploratory study, bibliographic methodology, qualitative approach and digital data analysis plan. The results indicate that there is a high mastery of personality competencies and notable deficiencies in administrative and managerial competences. It is concluded that negotiators have the necessary competencies to generate constant relationships and transactions with consumers.

This study is about certain factors which allow to generate competitiveness at SMEs worldwide, in the construction industry specifically, in order to ask criteria of expert people by using the qualitative Delphi method. Hence, there were found concordant results with bibliographic data, in fact, competitive success skills were highlighted. Based on theory of resources and capabilities, the research determined interior factors as the internals financial capabilities, strategic planning, innovation and human resource management. Whereas, external static and dynamic factors are considered as available resources in the cities, by which competitive advantage is also articulated each other in a complementary way.

Two important aspects arise in medical care: the first is technical care, in which science and technology are used to help solve the health problem. And the second is interpersonal treatment, that is, the social interaction between the health professional and the user or patient in the cultural and economic aspect. This research work will focus on the second important aspect. Objective: To evaluate the quality of attention and user satisfaction in the External Consultation area of ​​the HGDA. The sample was 384 users and patients. Methodology: SERVQUAL, which is to measure five dimensions (tangibility, responsiveness, reliability, security and empathy.). Results: The dimensions where there is dissatisfaction on the part of the users of the External Consultation services of the HGDA were reliability, security and empathy; while responsiveness and tangibility were considered partially satisfied. Proposal: apply new strategies for continuous improvement in the following indicators: Reduction in user waiting times to schedule their appointment and waiting time from when they arrive to being attended, greater accessibility when attending the health facility, strict protocol and control in cleaning the facilities of the establishment and strategic location of signs for a better orientation of the users; likewise, training and evaluations for internal and external users will be intensified. Conclusions: Regarding expectations as perceptions, evaluations were obtained only up to 80% of the level of satisfaction, here the theoretical foundations of the quality of care and service satisfaction were developed, the quality of care was evaluated and the factors that they significantly influence the satisfaction and perception of the users who attend the External Consultation of the HGDA.