Sistema Regional de Información
en línea para Revistas Científicas de América Latina,
el Caribe, España y Portugal

Every day, organizations cope with great challenges in order to be more competitive, a reality to which the services provided by universities do not escape. That is why one of the competitiveness strategies of these institutions is to establish Quality Management Systems based on the ISO 9001: 2015 international standard. In this descriptive type research, with field design, an evaluation of the processes Internships, Special Degree Work and Community Service belonging to the Production Engineering Program of the Central Western University Lisandro Alvarado is presented, taking as reference the requirements of the ISO 9001: 2015 Standard, for which a checklist based on them was designed and applied. The results obtained showed non-conformance values ​​in relation to said requirements, located at 50%, 41.2% and 29.4% for the aforementioned processes, respectively. Based on these results and as a contribution derived from the study, a guide is presented so that the aforementioned UCLA Production Engineering Program processes have a methodology that allows them to implement a quality management system, based on the ISO 9001: 2015 standard. It is concluded that in a general way, the processes analyzed present aspects of Nonconformity related to resources, people and training, as well as performance evaluation and continuous improvement, so that these processes offer opportunities for improvement under the criteria of the aforesaid rule.

Introducción: el dengue es la enfermedad viral trasmitida por vectores más extendida en el mundo, y constituye uno de los mayores retos de la salud pública en el presente siglo.Objetivo: caracterizar el dengue como enfermedad en los colaboradores cubanos hospitalizados en el Centro de Diagnóstico Integral “La Macandona” en el quinquenio 2014-2018.Método: se realizó una investigación observacional descriptiva transversal en la Parroquia “Raúl Leoni” del municipio Maracaibo, estado Zulia, Venezuela. Se trabajó con la totalidad de enfermos de dengue (294 casos) diagnosticados según sus niveles de inmunoglobulina positivos al sexto día. Los datos se obtuvieron del libro de ingresos, la encuesta epidemiológica y las historias clínicas individuales.Resultados: predominaron el sexo femenino (66,67 %) y el grupo de edades de 20 a 29 años (50,35 %). Se detectó presencia del vector en la vivienda y los locales de trabajo en 100 % de los casos, y no uso de mosquitero (100 %). El principal síntoma encontrado en los pacientes fue la fiebre (100 %).Conclusiones: el estudio identificó una de las causas principales de ingreso en los colaboradores, los factores de riesgo, el tipo y los síntomas, por lo que los esfuerzos se deben encaminar a la prevención de la enfermedad.

La escarlatina es una enfermedad de las vías respiratorias superiores, que se asocia con un exantema característico; es causada por el Streptococcus pyogenes del grupo A

This research carried out, it arose due the interest and necessity of looking for improve organizational climate and through this variable improve too laboral performance with the purpose of improve the competitive situation in local level and also in international market, in order to continue with the process of international expansion in markets that we are consolidated and also the possibility to explorer new markets and attract clients. In this research carried out, it is proposed to investigate factors that affect the correct laboral performance and the normal development of functions, starting from the perspective of organizational climate. The research carried out was no experimental, descriptive correlational. For this research applied a survey wuit 46 questions, this survey allowed the collection and analysis of data, for that it was used the scale of Likert applied to 62 people randomly selected. The object of the study was the staff of Human Resources in an international outsourcing in 2017 In the development of research, we verify the factor that influence in organizational climate that finally applied influence in laboral performance. This research is elaborated with the purpose of achieve improve the laboral performance of workers through the development of organizational climate, this improve is looking for the possibility of introduce our services in new international markets.

Objetivo: Diseñar los módulos del sistema de control de inventarios necesarios para promover el incremento del volumen proyectado de ventas de exportación del Laboratorio Takiwasi. Método: El método que se aplicó es de tipo descriptiva-exploratoria y no experimental; se utilizaron encuestas, cuestionarios y entrevistas como instrumentos de recolección de datos. Estos permitieron entender de manera certera la problemática logística del Laboratorio Takiwasi y fueron determinantes para formular la propuesta del diseño del sistema de control de inventarios que mejor se ajuste a las necesidades de la organización. Resultados: Este diseño incluye una interfaz inicial, ocho (08) módulos y cinco (05) tipos de alertas, las cuales están relacionadas a los niveles de stock de seguridad, punto máximo y punto de re-orden. Conclusiones: La investigación concluye en que tanto los módulos y las alertas propuestas funcionan como herramientas útiles para el mantenimiento de niveles óptimos de stock, los cuales facilitan la continuidad de la producción y la atención de la demanda no atendida (local y de exportación).

El objetivo de la investigación fue determinar la relación entre la apreciación del clima laboral con la apreciación de la satisfacción del cliente externo de Daruchi Solutions S.A.C. como parte de su estrategia de internacionalización. El tipo de investigación es correlacional. Se utilizó el método deductivo-explicativo. Entre los resultados más importantes resaltan que, la apreciación de los trabajadores acerca de la estructura en la empresa tiene relación con la satisfacción del cliente externo; que, la apreciación de los trabajadores acerca del riesgo en la empresa tiene relación con la satisfacción del cliente; que, la apreciación de los trabajadores acerca del calor en la empresa tiene relación con la satisfacción del cliente; que, la apreciación de los trabajadores acerca del apoyo en la empresa tiene relación con la satisfacción del cliente; que, la apreciación de los trabajadores acerca de la identidad en la empresa tiene relación con la satisfacción del cliente. Como conclusión, la apreciación del clima laboral en Daruchi Solutions S.A.C. no tiene relación con la apreciación de la satisfacción del cliente externo de Daruchi Solutions S.A.C., debido a que no todas las dimensiones del clima laboral tienen relación con la satisfacción del cliente externo de Daruchi Solutions S.A.C.; sin embargo, se halló que el clima laboral de la empresa es favorable.

The Peruvian economy depends for its growth on the export of its mineral resources. Peruvian governments depend to a large extent on the fiscal contribution of the mining sector to finance their social expenditures. The core of the current extractive development model is the export of the country’s commodities and the (relatively) free functioning of the markets. We argue that the international division of labor is the main and structural cause of the continuity of the Peruvian extractivist development model. The country’s dependence on economic development in the Global North and the particularity of its economic and business structure are not only products of Peru’s role in the globalized capitalist world, but also strengthen this role. Governmental policies that promote the Peruvian development model are the result of the correlation of economic forces in favor of extractive capital and the state’s fiscal dependence on the mining sector.

The Ecological Sanitation –ECOSAN- is a closed system that does not need water, so is an alternative to leach pit toilets in places where water is scarce or where the water table is high and the risk of groundwater contamination is increased. The ECOSAN is based on the principle of recovery and recycling of nutrients from excreta to create a valuable resource for agriculture. When an ECOSAN toilet fills up it is closed and sealed. After about eight to nine months, the feces are completely composted to organic manure and can be used on farms. After a successful use in several parts of the world, Europe, India, Mexico, Argentina, Ecuador, there are some communities in Peru that use these technology every day. Some of these communities have contributed up to 40% of the cost is further proof of the acceptance the technology enjoyed. The research in Huaral, Lima, Perú showed that when ECOSAN would be available in Huaral and be implemented people can use it and the cost benefit economic and social would be viable, because it to get support from the sales of the ECOSAN products and prevent pollution for the water and environment.

An innovation program designed and implemented with two Peruvian small, medium business in health and hotel industries focused on value creation goal while developing products and services innovation. For insights, ideas generation, solutions validation and prototyping proposals at the front-end open innovation strategy were used both indirect and direct methods; trends research, customer journey mapping, ethnography, interaction with users with depth interviews and dynamic group sessions. The research sought both to test the program and deploy the methods developed in business to advance capabilities for knowledge management and iterative processes. As a result small and medium businesses can develop Services Design according to their human and financial limitations using processes based on four axes; scanning the environment immersion learning, gamification, Lean and Design Thinking. The research concluded there are alternative paths that take into account and involve greater collaboration of users that businesses can explore and exploit. Innovation processes do not have to be long, uncertain or expensive for small and medium businesses.