Sistema Regional de Información
en línea para Revistas Científicas de América Latina,
el Caribe, España y Portugal

Social movements work in various overlapping dynamics: in the short term, trying to mobilize the largest number of sympathizers in their actions and in the long term, in a battle to change meanings and cognitive frameworks in a society. This article investigates how the Platform for Those Affected by Mortgages (PAH) uses Twitter in the two spheres above mentioned. The literature referring to collective mobilization explains activism in two complementary logics. A first one, rational, where participants only think about a concrete benefit, and a second, focusing on challenging established beliefs. As complex societies, the media and, more recently, social networks have gained in importance as a space where the legitimacy of these claims are discussed. In this analysis, frame theory has been applied to tweets referring to evictions published at the official account @LA_PAH. Twitter, unlike other social networks, allows quick mobilization to gather activists and stop evictions, a valuable and positive asset. However, it ends up giving a limited image, focused on avoiding evictions, instead of a message to establish housing access as a good that must be guaranteed, outside the market. The extreme cases, those about families including children and elderly, predominate in the posts. This visibility certainly generates empathy but leads to the false feeling that only the most vulnerable citizens are affected.

Studies of corporate communication and intangible management are especially interested in knowing how to establish a proper dialogue with stakeholders to integrate their concerns into internal management and to be able to have greater corporate legitimacy. The lockdown and the following months of the pandemic allow to know if the firms have succeeded in applying the principles of corporate communication and if there have been new strategies that should be known in future crises. This research wants to know what topics and contents have been communicated by the companies to promote dialogue and to detect if their strategies have influenced their audiences by promoting engagement. To this end, the behavior on Twitter of the 27 IBEX35 companies with verified corporate accounts has been analyzed using statistical methods. The results show that companies have communicated more and have generated more engagement than before the pandemic. It is also observed that they have increased their efforts to publish specific content for each stakeholder group. Finally, the results indicate that the topics most communicated were not the ones that generated the most engagement, which shows that despite the interest in dialoguing with stakeholders, companies are not able to communicate what is of real interest to their audiences. The study presents practical implications and discussions with the previous literature on online communication management and stakeholder dialogue.

The unquestionable predominance of slogans in political communication versus their declining relevance in the commercial kind underpins the objective of this study, which is to gain further insight into the strategies and creative discourses employed by political parties in their campaigning before the general, regional and local elections held in Spain in 2019, whereby the results are compared with those obtained in previous research. The aim is thus to determine the attributes of electoral slogans regarding such aspects as their semantic density, complexity, use of rhetorical devices, core focus or communication efficiency. Accordingly, this study is framed in the field of research on political advertising, employing content analysis. To this end, an analysis was performed on an extensive corpus of 197 slogans, selected according to the criteria of comprehensiveness, relevance and representativeness. In short, it can be claimed that the tendencies noted in previous studies have stabilized, albeit with some new developments in relation to briefness, the use of double or triple slogans, expressive focus, bilingualism, the use of visual resources (such as emoticons) or digital language (contractions), the presence of rhetorical devices, and the relevance of voters and candidates versus political parties, among other factors. Besides the specific evolution of their formal and content-related aspects, we argue that the relevance of political slogans still prevails, and rather than undermining their essence and uses, the advent of social media has instead enhanced them.

Technology disruption, digitalization and media convergence have triggered a profound crisis in the television industry. In this context, quality is an essential strategic element for success, especially when consumers have learned through their experience with VOD, becoming more demanding and less loyal customers. Then, has the importance of quality signals changed with the emergence of new online alternatives? And the quality perception among viewers? Our research explores four production values (the host, content, the set, and technical quality) as TV program quality signals and their effect on the quality perception of entertainment programs of Spanish broadcasters. We compare two years: 2012 and 2016, a period during which the Spanish television market changed due to appearance of OTT services. Using t-tests and regression models, we establish that the importance of quality signals varied over this period, with content proving more important and the set less so in 2016 as compared with 2012. Additionally, in 2016, the results show that the quality perception of linear TV entertainment programs depended more on subjective elements such as liking and satisfaction than on objective elements, as it was in 2012. Finally, our findings are discussed, and some managerial implications and future research are suggested.

This paper analyses the use of TikTok by the main Spanish parties. The article studies the intensity of use of the short video social network by the accounts of the Partido Popular, Vox, Podemos and Ciudadanos, their narratives and themes, and the views obtained based on them. The research applies a content analysis to the videos published by these groups from account creation until the end of 2020, a period in which the PSOE had no presence. The corpus amounts to 182 units of analysis. The results show that the partisan use of TikTok is still in its infancy and that its intensive use is limited to newly emerging parties, with more favourable results for the most polarised groupings. Moreover, the parties do not adapt to the platform's own narrative codes, without this influencing the impact of their publications; the thematic diversity does have an impact, however. In general, the ideological orientation of the videos is greater than the sectoral orientation, in line with the polarisation in which Western democracies are immersed.

Social ads, along with apps, display and geolocation are the most used actions in the context of mobile marketing. Adolescents are also identified as the main target audience for mobile marketing because they are very active users, they have a sound command of technology and their role as prescribers, especially in social networks. For this reason, the interaction between advertising on social networks among minors (10-14 years) was studied, differentiating between those standard format ads and those commercial content published by influencers. To this avail, more than 2,400 ads were analyzed after monitoring for a week the commonly used device of a sample of minors from the Metropolitan Area of Santiago de Chile. Standard formats, despite being the most used, they hardly generated interaction, unlike commercial content by influencers, which achieved a higher level of interaction (visual and click interaction), although they were less employed. These results open the door to question the advertising management of a digital space which was created for dialogue such as social networks, in which advertisers prioritize selling products and services.

The main goal of this research is to analyze the experts’ opinions on cultural sustainability and the importance of sustainable development in the EU cultural policies. Besides, the research analyses how institutional communication may contribute to the introduction of the sustainable development, and, specifically, of the SDGs in the European Union cultural policies’ definition. In order to achieve these objectives, we share a survey with several experts in EU cultural policies. The experts’ conclusions show that the SDGs need to be explicitly included in the cultural policies, adding a more practical perspective through specific projects and action plans. Institutional communication is a strategic factor for the success of sustainable development in terms of cultural policies and cultural sustainability in the European Union.

This paper addresses circumstantially the different ways in which the Seville satirical weeklies El Tío Clarín (1864-1867) and La Campana (1867-1868) –the latter replacing the former after its suspension– might have been read. By studying their editorial strategies on the basis of the footprints left by their editors, it is possible to determine how satirical journalism participated in the socialisation of print culture, which developed into informational graphics, despite the paradoxical confluence of three factors: the political instability in the final years of the reign of Isabella II, the tight censorship to which the press was subjected in 1867 and the slow but continuous progress in modernising the publishing market. Based on the combination of satirical cartoons, humour and popular genres, both weeklies made current affairs more accessible through critical reasoning and by appealing to the senses, with revealing indications of the simultaneous ways of addressing such a subject. Textual reading gave way to the graphic kind, reading aloud to doing so in silence, while the spaces in which this occurred, between the public (the street) and the private sphere (the parlour at home), and the collectives involved, namely, women and children, were determined. It was these ways of relating to the two weeklies, established by their readerships, that were behind the popularity of the satirical press before the Glorious Revolution of 1868 and the transition to publication capitalism.

Cancer hospitals enforce different initiatives to accelerate digital transformation, such as mobile health or artificial intelligence. Nevertheless, some health professionals are not willing to adopt these technologies. In order to change some employees’ perspectives, these hospitals resort to social media platforms. This paper aims to evaluate how the worlds’ best cancer hospitals manage social media platforms, as well as their corporate website, with the aim of disseminating brand-related content and reinforce their reputation. Therefore, we reviewed literature on cancer hospitals’ corporate communication strategies, brand, social media platforms and online patient communities. We then resorted to 48 quantitative indicators to analyze how the 200 best cancer hospitals in the world managed Facebook, Twitter and YouTube, as well as their corporate website, for branding purposes. In order to identify the 200 best hospitals, we explored the World’s Best Specialized Hospitals 2021, an annual ranking published by Newsweek and Statista. The 48 indicators covered different elements concerning the hospitals’ identity and communication activities, as well as patient engagement on social media platforms. Our quantitative analysis proved that most cancer hospitals had a corporate website (70.5%) as well as a profile on Facebook (74%), Twitter (74.5%) and YouTube (67.5%). Nevertheless, most of them did not respect the 48 key performance indicators. Finally, we proposed three main conclusions: a) cancer hospitals should establish a Corporate Communication Department employing different experts in communication, health and big data; b) they should promote an integrated corporate communication approach; and c) they should implement brand ambassador programmes.

This article explores how the main Spanish newsrooms structure news production in the digital convergence from a quantitative approach. The data come from a nationwide survey applied to 30 editors-in-chief of Spain’s leading newspapers, radios, televisions, and digital natives. We study the newsroom size, news sections weight, freelancers, news agencies, and gender with multivariable analysis. We found that the gender gap has been overcome, and women are mostly in newsrooms (61%). Despite progress, women continue to have higher levels of unemployment and keep facing a glass ceiling in accessing the top positions. They just account for only 6.6% of the editors-in-chief in the sample. Likewise, we found a correlation between female journalists and the Society news section size. Findings suggest a specific news production organization by analyzing newsroom journalistic practice. Politics (23%) is the main news section and in decreasing order of importance: Society (18.5%), Business (16.5%), Sport (16.5%), International (14%) and Culture (11.5%). The average newsroom has between 101 and 300 journalists, with less than 20% freelancers. The media industry demands a polyvalent journalist. Skills, abilities, and competencies that different professionals previously developed now converge in a single professional with a polyvalent and multitasking profile. We found that it is a widespread journalistic practice in most TV outlets for reporters to work for several daily editions of newscasts (midday and night) and even provide news content for other organization shows. Journalists no longer work for a specific section, not even for a news show, but they now work for the entire organization.