Sistema Regional de Información
en línea para Revistas Científicas de América Latina,
el Caribe, España y Portugal

The objective of this article was to develop an analysis of the influence of work stress on the performance of employees in the human talent area of ​​the General Hospital Portoviejo, who presented various difficulties at the psychoemotional, psychosocial level and lack of performance.  To hit the target the objective, to know the causes that produce these disorders, we start from the hypothesis that the workload, the physical space - work environment and the confinement situation affected with greater vehemence the psycho-emotional state of the employees. For this reason, various research devices were used: observation sheets, user surveys, interviews with responsible personnel, digital questionnaires, which finally yielded results which allowed recommendations to be made, which were applied, including the organization of two workshops short for staff support; finally it was possible to re-implement the psycho-emotional file, noting improvement in 26% of the various variables which corresponded to psychosocial, psycho-emotional affectations, work performance of officials and their evolution in user service.  The results show that there is no statistically significant relationship between chronic work stress and the performance of workers within the analyzed work context, however, the work environment and the workload for mental and physical health are a crucial factor which somehow influences the service to the user. The research lasted one year from 2021 to 2022, aimed at a universe of 12 people belonging to the hospital's human talent area, between 30 and 50 years old, with various professions and roles within their work environment. 

The built heritage constitutes an important resource for the development of urban tourism, and it is essential to have the appropriate tools that contribute to efficient tourism planning. The objective of the research was to design the tourist heritage catalog of the emblematic real estate of the city of Portoviejo, province of Manabí, Ecuador. The research approach was non-experimental qualitative and exploratory. Through the application of various analysis techniques and data collection instruments, an identification and characterization of the real estate of the city of Portoviejo was carried out through the use of local methodologies of the INPC and MINTUR, whose total result showed 35 properties with tourist potential. . Through the application of interviews to local actors involved in cultural tourism development, contributions were established based on the importance of real estate. Finally, with the results obtained, three actions were determined to promote the use of the tourist catalog: development and innovation of cultural tourism; specialization of local human talent in tourism and culture, and ICT to optimize digital access to heritage real estate. All these strategic actions are intended to contribute to local and tourist development by enhancing the value of real estate assets. 

Ecuadorian cocoa is one of the main biological assets that the international market demands, especially in Europe, due to its advantageous aroma and flavor; however, the limited development of the transformation of raw material to final product, the erosion of promotion policies, the lack of capital and resources have been an obstacle for Ecuadorian cocoa to be processed and sold as chocolate by small producers. The objective of this article is to conduct an analysis of the administrative and operational process of chocolate manufacturing, based on a bibliographic study of the elements and stages that require an administrative-operational analysis oriented towards industrialization, whose purpose is to promote a culture of administrative management with a technical and academic approach in entrepreneurs of the cocoa agro-industrial sector in the province of El Oro. The research is of a bibliographic nature, with an analytical-synthetic method with a solution-oriented approach to a problem. It was found that many ventures linked to the nature of this activity end up failing in the short term, due to the absence of planning in business models and inadequate operational management in the agricultural production sector. Therefore, the authors presented a comprehensive proposal based on a flow chart of the cocoa cultivation and production process and also for the production of chocolate for export, aimed at small entrepreneurs and companies in the agro-industrial sector.

The global health crisis affected by the COVID-19 pandemic announced on March 11, 2020               presents enormous challenges for all developed and developing countries, including Ecuador, where its health system is put to the test and its economic and social deepen. For Ecuador, international trade is a source of economic improvement, it is for the well-being of the economies that they must specialize and take advantage of the benefits that they will bring us. A clear example is that Ecuador is a country that does not produce goods derived from metals, and therefore must import said goods. For this reason, in an economy such as the Ecuadorian one, the restrictive measures to the free entry of imported inputs have greatly affected the growth of the importing sectors and/or producers of other goods that benefit from the importation of this type of goods, and that is the case in the                        application of tariff safeguards. The main objective of the research is to determine the organizational analysis of customs in Ecuador, during the Covid-19 pandemic period 2020-2021. For this research, a quantitative tool was used in which a comparison of data was made on the years 2019, 2020 and 2021 on total exports and imports to see how covid-19 affected customs in Ecuador. Keywords: International trade; Covid-19; exports; imports; customs.

Continuous improvement must become a philosophy for every company, directly attacking any type of delay, loss of operability or any failure that limits or restricts the normal flow of the value chain; Given the above, the objective is to “Apply Lean Manufacturing tools in the reduction of times and shifts in the value chain in the paletera companies of the province of El Oro”, the methodology applied in the research is descriptive – explanatory, with a qualitative - quantitative approach and with the help of lean production and process reliability, in order to improve and optimize resources and processes; time is taken in each process, and as a result, the feasibility analysis is carried out for the introduction of technologies that reduce the execution times of the activities, as well as the merger of two activities or processes into one, through the reconditioning of the machine and work method that helped improve productivity; it can be concluded that lean manufacturing tools allow companies to analyze the information obtained and make decisions for the application of improvement actions that allow them to continue being productive.

The objective of the research was to analyze the management of the agrotourism offer in the "Cumandá" farm, in the Milagro canton. The focus of the research was non-experimental qualitative, having the tourist demand of said establishment as the population involved in the study. From a bibliographic review, a history of the tourist development of the Milagro canton was determined, as well as its general characteristics and the structure of the cantonal tourist system. On the other hand, with the data obtained from the review of the technical file of the Cumandá agrotourism farm, the characteristics of the establishment and the services it offers were synthesized. Subsequently, the problems that affect the tourism management of the Milagro canton were determined by applying a matrix of stakeholders to know the perceived problems and the possible projects that would contribute to addressing the solution. Likewise, with all the data collected previously, a SWOT analysis was carried out that allowed establishing the strategies with which an action plan was proposed. Finally, the research demonstrated the agrotourism potential of the Milagro canton and the shortcomings it has in terms of public and private management, resulting in the structuring of an action plan based on three strategies that contribute to improving the agrotourism management of the farm. Cumanda. Keywords: Agrotourism, tourism development, rural tourism, agrotourism management.            

The objective of this mixed-type research was to diagnose the management of service quality in four-fork restaurants in the city of Portoviejo, province of Manabí. The research approach was non-experimental mixed, in which analytical, descriptive and exploratory methods were applied. Through a sample, the population under study was established, consisting of the diners of the establishment, in order to collect relevant data on the management of quality of service applying the ServPerf model, as well as interviews with administrative and operational staff. This four-fork establishment has been providing restaurant services for several years, and is specialized in grilled meats. Among other attributes, it has trained personnel and quality certifications due to the hygiene and safety standards that apply in the product value chain. On the other hand, the application of the quality measurement instrument allowed to establish three dimensions: quality in the image of the establishment, quality in the performance of the employees and, finally, quality in the restaurant services. With the results obtained in the SWOT analysis, three strategies were established that respond to the dimensions evaluated. The investigation concluded that the current management model of the La Parrilla de Mosko restaurant must implement a new one that enhances the image of said establishment, as well as the skills and abilities of its employees, which are the key to generating an optimal quality of service. Keywords: Quality management, Test ServPerf, restoration service, quality of service

The gastronomic offer of a country not only represents its culture, but also contributes to its tourist development. The objective of this research was to analyze the influence of fusion cuisine in expanding the offer of local gastronomic tourism in the city of Portoviejo, province of Manabí. The study was descriptive and non-experimental mixed approach, data collection instruments such as observation sheets, surveys, interviews and SWOT analysis were applied. Among the main results, the offer of around 22 fusion cuisine dishes stands out, based on the signing made in the first half of 2022, with a base of typical local ingredients, such as peanuts, bananas, cereals and seafood. There are seven restaurants that promote this type of cuisine through the creation and implementation of innovative dishes in the culinary offer, which enjoy considerable acceptance by the local population. However, the research showed that fusion cuisine is a viable alternative to enhance the innovative culinary products offered by the city of Portoviejo, because they enhance its designation as a creative city in the gastronomic field, but it is not yet fully positioned in the market. tourist market, due to several factors, among which the local administrative management stands out. Keywords: Fusion cuisine, tourism development, creative cuisine, gastronomic innovation.

In the different companies that are managed both nationally and regionally and can even be referred to from a global perspective, the management that is carried out must be taken as leadership, that is, teamwork, learning and grow together, there is no individuality within the organization, although in a hierarchical way it is necessary to have different areas in which there is a work group or departments. The main tool that a company has is human talent, because it is vital knowledge, not a simple data collector, but it will help create value within the organization and thus profit from other companies. For a company to improve, it must modernize or hire more efficient employees, the HR department is also responsible for finding and attracting new employees. Talent management in relation to human resource management leads to the construction of normative metrics that can improve the process of selecting, implementing, evaluateng and training employees, which translates into significant improvements in motivation, well-being of employees and compensation and benefits.

The main objective of this research was to analyze business strategies based on product differentiation that generate competitive advantages for community food microenterprises. As part of the development of the study, a descriptive methodology was used, with a mixed approach (qualitative/quantitative) since information collection techniques and instruments were used, such as the observation sheet, interview and survey. The observation sheet was applied through a checklist in visits made to the facilities of the microenterprise under study "NATUPAL", while the interview was addressed to the President of the San Miguel de Palo Largo Association and the microenterprise in mention. For the development of the survey, the 28 members of the microenterprise were taken as a population, to whom the form was applied. Among the results obtained, it was possible to demonstrate the current situation of the company, as well as to know what are the strategies that they apply for the development of their activities.